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A Ledger hardware wallet is a physical device that securely stores your cryptocurrency private keys offline. When you want to make a transaction, you connect the device to your computer or mobile device, review the transaction details on the device's screen, and physically confirm it by pressing buttons. This ensures your private keys never leave the secure chip, protecting you from online threats, malware, and hacking attempts. The device generates and stores your private keys using a secure element chip, the same technology used in credit cards and passports.

Setting up your Ledger device is straightforward. First, download the official Ledger Live app from our website. Then, connect your device and follow the setup wizard. You'll create a PIN code, generate a 24-word recovery phrase (write this down and store it safely!), and install apps for the cryptocurrencies you want to manage. The entire process takes about 15-20 minutes. Our step-by-step guide in Ledger Live will walk you through each step, and you can always refer to our detailed setup documentation on the Ledger website.

If you lose your device or it gets damaged, don't panic! Your cryptocurrencies are not stored on the physical device itself. As long as you have your 24-word recovery phrase, you can restore all your accounts and funds on a new Ledger device or any compatible wallet that supports BIP39 recovery phrases. Simply purchase a new device, select 'Restore from recovery phrase' during setup, and enter your 24 words in the correct order. Your accounts and transaction history will be fully restored. This is why it's crucial to safely store your recovery phrase in multiple secure locations.

Ledger devices support over 5,500 different cryptocurrencies and tokens, including all major ones like Bitcoin, Ethereum, Cardano, Solana, Polkadot, and thousands of ERC-20 tokens. The device itself has limited storage space, so you install specific apps for the cryptocurrencies you want to use. Don't worry though - uninstalling an app doesn't delete your crypto; you can always reinstall apps later. Popular blockchains like Ethereum also support thousands of tokens through a single app. You can check our complete list of supported assets on the Ledger website, and we regularly add support for new cryptocurrencies.

We strongly recommend purchasing Ledger devices only from authorized retailers or directly from the official Ledger website. Devices sold by unauthorized sellers could be compromised, pre-configured, or counterfeit. When you receive your device, never use it if it comes with a pre-filled recovery phrase or if the packaging appears tampered with. A genuine Ledger device will always guide you through creating a new recovery phrase during the initial setup. You can verify the authenticity of your device through Ledger Live, which checks the device's certificates and firmware. For your security, avoid marketplaces like eBay or Amazon unless the seller is officially verified by Ledger.

Yes! You can use your Ledger device with multiple computers and mobile devices. Simply install Ledger Live on each device you want to use, connect your hardware wallet, and add your accounts. Your crypto assets and account information will sync across all devices because the blockchain is public. However, to make transactions, you'll always need your physical Ledger device connected and you'll need to confirm each transaction on the device itself. This multi-device capability is perfect for managing your portfolio from both your home computer and mobile device while maintaining the same level of security.